At iBabaG, we strive to provide high-quality services that help you grow your social media presence. We understand that sometimes things may not go as planned, and we want to make sure you're satisfied with your experience.

Please read our refund policy carefully to understand the conditions under which we process refunds.


Refund Eligibility

We take pride in delivering our services with utmost professionalism and attention to detail. However, we understand that there may be situations where you require a refund. Refunds are eligible under the following conditions:

* Service Failure: If the service you ordered was not delivered within the specified time frame or was not completed as per the agreed terms, you may request a refund. This applies only to services that were not successfully provided.
* Technical Issues: If you encounter technical problems on our platform that prevent the successful completion of your order, we will gladly work with you to resolve the issue, or you may request a refund for the undelivered service.

Refunds are not eligible for the following situations:

* Change of Mind: If you decide you no longer require the service or change your mind after placing an order, we are unable to issue a refund on non-cancellable services. We recommend carefully reviewing the services before making a purchase.
* Delayed Results: Social media growth results may take time to appear and vary based on platform algorithms and audience interaction. We do not issue refunds for delayed or inconsistent growth due to natural variations on social media platforms.


Refund Process:

To initiate a refund request, please follow these steps:

Contact Support: Reach out to our customer support team or use the contact form on our website. Please provide details of your order, including your order number, the service you purchased, and a brief description of the issue you encountered.

Review: Once we receive your refund request, our support team will review your case. We may ask for additional information or clarification to better understand the issue.

Resolution: If your refund request is approved, we will process the refund to your original payment method. Refunds are typically credited in your account within 5-7 business days, depending on your payment method and bank processing times.


Payment and Processing Fees

Please note that payment processing fees and transaction fees are non-refundable. If a refund is issued, the amount will be credited back to the original payment method minus any applicable transaction fees. Refunds are typically credited in your account within 5-7 business days.


Disputes and Chargebacks

We encourage customers to contact us first if they have any concerns or issues with the services they’ve received. If a chargeback or dispute is filed without prior communication, we may suspend or terminate the account, and we will not issue any refunds. We aim to resolve all matters fairly and amicably before escalating the situation.


Customer Satisfaction Guarantee

At iBabaG, a digital marketing platform owned and operated by EZ Shopeez, customer satisfaction is our priority. If you’re not happy with the service you've received or if you have any concerns, we encourage you to contact our support team right away. We will do our best to address any issues and find a satisfactory resolution.


Changes to the Refund Policy

We reserve the right to modify or update our refund policy at any time. Any changes will be communicated via email or through our website. Please check back periodically to stay informed.


Contact Us

If you have any questions or need further clarification regarding our refund policy, feel free to contact us through mail

queries.shopeez@gmail.com